Effective Date: 01/11/2024
At Unicol Industries (India) Private Limited we aim to provide our customers with a smooth and satisfactory shopping experience. Please review our policy for cancellations and refunds below.
1. Cancellation Policy
- Order Cancellation:
- Cancellations are accepted only before the item is shipped.
- To cancel your order, contact us via support email with your order ID.
- Once approved, the refund will be processed within 5 business days to the original payment method.
2. Refund Policy
We offer refunds under the following conditions:
a) Refund Eligibility
You may request a refund if:
- The item you received is damaged, defective, or incorrect.
- The item does not match the description on our website.
- You are unsatisfied with the product (if applicable under our return policy).
b) Return Conditions
- The product must be returned in its original packaging with all tags intact.
- The refund request must be raised within 2 days of delivery.
- Proof of purchase (order confirmation or receipt) is required.
c) Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5 business days from the date of approval.
- Refunds will be credited to the original payment method or provided as store credit, as per your choice.
3. Refund Timelines
- For Cancellations: Refunds are processed within 5 business days after approval.
- For Returns: Refunds are processed within 5 business days of the return being received and approved.
Note: Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
4. Non-Refundable Items
The following items are not eligible for refunds:
- Perishable goods (e.g., food items)
- Customized or personalized products
- Items purchased during clearance sales (if marked as non-refundable)
- Gift cards
5. How to Request a Refund or Cancellation
- Contact us at support email with your order ID and reason for refund or cancellation.
- Follow the instructions provided by our support team for returns (if applicable).
6. Contact Us
For any questions or concerns about cancellations or refunds, please reach out to us:
Unicol Industries (India) Private Limited
Email: unisp88@gmail.com
Phone: +91 088066 68000
Address: Gr Floor, Shop No. 6, A Wing, Rushiraj Highrise Apartment, Swami Vivekanand Marg, Prasad Mangl Karyalay, Pramod Nagar, Nashik, Nashik, Maharashtra, 422013